All manufacturing and transit-related damages are completely our responsibility. Please retain the original packaging if your product arrives damaged or defective. Simply call or WhatsApp us at +91 8329501653, and our support team will connect with you to resolve the issue promptly.

Once your order is shipped, you’ll receive tracking details via SMS on your registered mobile number. You can also log in to your account on www.woodenkart.in and check your order status, or visit the Order Status
page as a guest user. If you haven’t received any update within 10 days of placing your order, please contact our support team at info@woodenkart.in or call +91 8329501653.

Yes, you can cancel your order within 24 hours of placing it. After that, cancellation is not allowed as the order is processed for manufacturing or shipping. Cancellation after delivery is not permitted.

If you cancel within the 24-hour window, there is no cancellation fee. You will receive a full refund of the amount paid.

Refunds are initiated within 4–5 working days after the product is collected from your premises. The amount will be refunded to your original payment method or bank account.

Customized products are made specifically as per your requirements and cannot be returned unless there is a manufacturing defect or transit damage. In such cases, Woodenkart will replace or repair the item.

All Woodenkart furniture includes: 1-Year Warranty against manufacturing defects and 5-Year Warranty against termite damage.

Yes, you can! We offer custom finish options for most products. Please contact our customer care team for customization requests.

Absolutely. All transactions on www.woodenkart.in are processed through secure, PCI/DSS-compliant payment gateways (PayU & Paytm). Your payment details are encrypted and handled securely — Woodenkart never stores any payment credentials.

Please refer to our detailed Return & Refund Policy for complete information.